We value user privacy and are committed to safeguarding the security of your personal information, device details, and business data while you use our system and software deployment/upgrade services. This Privacy Policy outlines how we collect, use, protect, and manage relevant information to ensure you can use our remote computer maintenance and technical support services with confidence.
I. Information Collection
When you use services such as system maintenance, software deployment, or remote technical support, we may collect necessary information based on service requirements, including but not limited to:
User name, account details, and service request information;
Basic device information, such as operating system version, device configuration, software environment, and operational status;
Fault details, system logs, and error records generated during technical support;
Service-related configuration data, backup information, and maintenance records.
This information helps us understand the device environment, analyze technical issues, and provide more accurate and efficient remote support services.
II. Information Use
The information we collect is primarily used for the following purposes:
Providing system deployment, software installation, upgrade, and maintenance services;
Diagnosing and resolving computer malfunctions;
Optimizing the device operating environment and technical support workflows;
Performing data backup, recovery, and security management services;
Conducting system health monitoring and issuing alerts for anomalies;
Improving website functionality and the user service experience.
We use user information only to the extent necessary to provide the relevant services and will not use it for any unauthorized purposes.
III. Remote Access and Device Information Protection
Providing remote technical support services may require accessing user devices via remote desktop, command-line tools, or other authorized methods.
All remote access is based on user authorization and is conducted solely to complete the agreed-upon technical services. We implement reasonable measures to protect information security during access and to prevent unauthorized access, viewing, or operations.
IV. Data Security Protection
We employ reasonable technical and administrative measures to protect user data security, including but not limited to:
Managing the security of information generated during service provision;
Restricting unauthorized personnel from accessing user data;
Maintaining records of remote operations and service logs;
Assisting users in establishing data backup and recovery plans.
We continuously optimize our security measures to mitigate the risks of data loss, leakage, or unauthorized use.
V. Data Backup and Recovery Information
If users utilize our data backup or recovery services, we may process necessary data files, storage information, and recovery configurations. We provide relevant services solely within the scope authorized by the user and will not view, copy, or use data content unrelated to the services.
Users should maintain independent backups of important data based on their own needs to ensure data security.
VI. Third-Party Services
When providing certain technical services, we may utilize necessary third-party tools or service platforms, such as remote connection tools, payment processing services, or system management tools.
These third-party services may process relevant information in accordance with their own privacy policies. We strive to select reliable service providers and require them to implement reasonable information protection measures.
VII. Cookies and Website Data
To enhance the website browsing experience, we may use cookies or similar technologies to collect website access data, such as page view records, access preferences, and website usage patterns.
Cookies are primarily used to:
Optimize website functionality;
Analyze website traffic and usage;
Improve the user experience.
Users can manage cookies through their browser settings; however, doing so may affect the functionality of certain website features.
VIII. Information Retention Period
We retain user information, service records, and technical logs for a reasonable period based on service needs, business operational requirements, and applicable laws and regulations.
When such information is no longer necessary to retain, we will delete or otherwise dispose of it in an appropriate manner.
IX. User Rights
Users have the right to access, modify, or request the deletion of their information. We will process such requests in accordance with applicable laws, regulations, and operational conditions.
X. Policy Updates
We may update this privacy policy in response to business developments, technological changes, or legal and regulatory requirements.
The updated policy will be published on the website and will take effect from the date of publication.
By continuing to use our system and software deployment/upgrade services, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy.